Privacy Policy

(last updated: January 17, 2019)

Syndigo LLC (“Syndigo”) takes the privacy and security of our clients and their customers seriously. Syndigo provides this Privacy Policy because our clients and their customers have a right to know what information we collect, how it is used, and how it is protected. This Privacy Policy and the Terms of Use on our site outline the terms and conditions under which you may use our website. Use, collection, and disclosure of your personally identifiable information will be governed by the terms of this Privacy Policy.

 

What personal information do we collect from the people visiting our website?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

 

When do we collect information?
We collect information from you when you register on our site, place an order, respond to a survey, fill out a form or enter information on our site.

 

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for information, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey or other site feature.
  • To quickly process your transactions.
  • To send periodic emails regarding your order or other products and services.

 

How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.We use regular Malware Scanning.

  • Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
  • We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
  • For your convenience we may store your credit card information kept for more than 60 days in order to expedite future orders, and to automate the billing process.

 

Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Understand and save user’s preferences for future visits.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled It won’t affect the users experience that make your site experience more efficient and some of our services will not function properly.
However, you can still place orders.

 

Other parties, such as Google or LinkedIn, may also set their own (third-party) cookies through the Service and the Website. Please refer to the respective policies of these third parties to learn more about the way in which they collect and process personal information about you.

Third Party Disclosure:

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links:
We do not include or offer third party products or services on our website.

Google

We have not enabled Google AdSense on our site but we may do so in the future.

California Online Privacy Protection Act (CalOPPA)

According to CalOPPA we agree to the following:

  • Users can visit our site anonymously.
  • Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.
  • Our Privacy Policy link includes the word ‘Privacy’, and can be easily be found on the page specified above.

Users will be notified of any privacy policy changes:

  • On our Privacy Policy Page
  • Users are able to change their personal information:
  • By logging in to their account

How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. For more information, please visit https://allaboutdnt.com/

Does our site allow third party behavioral tracking?
It’s also important to note that we allow third party behavioral tracking

COPPA (Children Online Privacy Protection Act)
We do not specifically market to children under 13.

Fair Information Practices

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify the users via in site notification

  • Within 7 business days

CAN SPAM Act

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions.
  • Process orders and to send information and updates pertaining to orders
  • We may also send you additional information related to your product and/or service.
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred

To be in accordance with CANSPAM we agree to the following:

  • NOT use false, or misleading subjects or email addresses
  • Identify the message as an advertisement in some reasonable way
  • Include the physical address of our business or site headquarters
  • Monitor third party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly
  • Allow users to unsubscribe by using the link at the bottom of each email

If at any time you would like to unsubscribe from receiving future emails:

  • Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

Deletion of personally identifiable information:

If you wish to delete your personally identifiable information that is stored in our databases, you may notify us of such request at the following email address: marketing@syndigo.com. We will inform you whether your request has been accepted. We may refuse your request, for example, if we believe that deleting certain information may prevent our ability to maintain necessary contact with you, jeopardize certain activities of our services, or harm other users. In any case, we may keep any aggregated or anonymized information for statistical, marketing and other purposes.

Changes to this Privacy Policy:

We may change and update the terms of this Privacy Policy from time to time. We therefore recommend that you read it periodically. All substantial changes that we make to this policy will be posted on the Website and take effect 30 days following their initial posting. Other changes will take effect 7 days after their initial posting on the Website, unless we amend the policy to comply with legal requirements. In the latter cases, the amendments will become effective immediately upon their initial posting, or as required. Continuing to use our Website and services will indicate your consent to the amended policy.

Contacting Us:

If there are any questions regarding this privacy policy you may contact us at marketing@syndigo.com.

Data Protection Officer:

James D. Cormier has been appointed as Syndigo’s Data Protection Officer (DPO) in accordance with Article 37 of the General Data Protection Regulation of the European Union (“GDPR”). Our DPO can be contacted in addition to Syndigo only on matters related to the processing of personal data and to exercise your rights under the GDPR. To make such an inquiry, please contact our DPO at:
James D. Cormier
Senior Counsel
VeraSafe
22 Essex Way #8203
Essex, VT 05451 USA
+1 (888) 376-1079
jim@verasafe.com